Travel, Tourism & Events

Amadeus, Brisbane Airport back tourism industry accelerator

A TOURISM INDUSTRY accelerator backed by some of Queensland’s biggest corporates, Amadeus and Brisbane Airport Corporation, has officially opened.

Named Horizons and facilitated by corporate accelerator program Slingshot, the program is designed to help travel and tourism start-ups secure the traction, viability, investment and partnership opportunities needed to succeed. 

Start-ups accepted into Horizons will receive bespoke training and resources, a support team of mentors, access to co-working space and $30,000 of initial seed investment with the potential for a further $100,000 of follow-on funding. 

They will also be able to tap into the expertise of some of the best travel business minds in the region with support from Amadeus – the travel industry global distribution system – and Brisbane Airport Corporation. 

“With more than 30 start-ups and 60 partners on board Amadeus Next, we continue to grow our start-up community in Asia Pacific,” Amadeus Asia Pacific  vice president for corporate strategy and business development Simon Akeroyd said.

“We look for like-minded partners and organisations that share our passion for innovation and travel technology to pilot with start-ups and validate their solutions and business models. Combining its people, vision and approach, Slingshot is a perfect example of this.”

Amadeus established Amadeus Next in 2015, a travel tech community to unite travel tech start-ups with companies and organisations who are equally excited about travel technology and looking to support, accelerate and scale Startups into leading companies.

Brisbane Airport Corporation CEO and managing director Julieanne Alroe said, “The growth and development of Queensland’s travel and tourism industry is inextricably linked to the future of Brisbane Airport Corporation. While our investment in infrastructure and partnerships are an important foundation, we’re looking to support new and innovative ideas that will drive further growth. Queensland is the obvious choice for Australia’s first travel and tourism accelerator and we can’t wait to see what emerges.” 

Start-ups can apply for the 12-week Horizons program, kicking off on October 3. Slingshot will operate two cohorts simultaneously, one based in Brisbane and a regional accelerator based in one of the world’s great tourism destinations - Cairns.

Slingshot CEO Karen Lawson said every industry faced disruption and the tourism industry was no exception. 

“We’ve already seen the impact of collaborative consumption business models like Airbnb and now we’re excited to invest in up and coming start-ups and scaling businesses as they shift the dial,” Ms Lawson said.

“With the tourism industry employing nearly 10 percent of people in Queensland, there is a huge opportunity to cross pollinate a range of products and services, like accommodation, leisure, retail, recreation services, transport and hospitality, with cutting edge technological developments like AI, big data, AR, VR and frictionless payments, to drive commercial outcomes.”

The 12-week program is led by start-up specialist and Queensland local, Colin Kinner, who has more than 20 years experience working with high-growth technology-based companies.

The Queensland Government’s $420 million Advance Queensland initiative is supporting the Slingshot-run Horizons accelerator. 

Queensland Innovation Minister Leeanne Enoch said, “Horizons provides start-up entrepreneurs and business innovators with the support they need to thrive in the Queensland tourism industry. Not only does Slingshot cultivate local talent through first-class mentoring assistance, they also connect them to investors and potential business partners.”

www.horizons.slingshotters.com

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Mantra buys Art Series Hotel Group

MANTRA GROUP it has entered into an agreement with the Deague Group to acquire the Australian-owned Art Series Hotel Group for $52.5 million.

The acquisition will see seven luxury hotels – representing more than 1,000 guest rooms and including a number of conference and event facilities, restaurants and luxury hotel-style amenities – added to Mantra Group’s portfolio of 128 properties.

The seven hotels are: The Cullen, Prahran, Melbourne; The Larwill Studio, North Melbourne; The Olsen, South Yarra, Melbourne; The Blackman, St Kilda Road, Melbourne; The Chen, Box Hill, Melbourne; which is currently in the final stages of construction and is set to open in November 2017; The Johnson, Spring Hill, Brisbane; and The Watson, Walkerville, Adelaide. 

Each hotel is inspired and dedicated to Australian contemporary artists, infusing the namesake artist’s works and personality throughout the hotel to create unique art-inspired experiences. 

Mantra Group Chief Executive Officer Bob East said recognising the strength of the brand in the market, each business would continue to operate under the Art Series brand.

“These boutique properties are well suited to both leisure and corporate travellers and are located in some of Australia’s hottest art and cultural hubs, most of which Mantra Group already has a long-standing and high performing presence,” Mr East said.

“This acquisition enhances our existing portfolio and presents a unique opportunity for Mantra Group to increase its footprint across three key locations (Melbourne, Brisbane and Adelaide) in a single transaction.

“This is a rare opportunity to acquire a collection of exceptional hotels and one which is expected to make a significant contribution to Mantra Group’s business.

“These hotels have been operated to the highest standards by a passionate and dedicated team, and we are delighted to welcome such iconic and favoured properties to our growing network of hotels and resorts.

“We look forward to working with the owners, team members and guests to ensure a smooth transition.”

Settlement of the ‘Art Series Acquisition’ is expected to be completed in late 2017, subject to closing conditions customary for an acquisition of this nature, Mr East said,.

Mantra already has more than 21,500 rooms in properties under management across Australia, New Zealand, Indonesia and Hawaii.

Arts Series Hotel Group transformed the Australian hotel market when it launched in 2009. Inspired by and dedicated to Australian contemporary artists, each hotel takes design inspiration from the namesake artist.

With original artworks and prints adorning the walls and halls, the multifaceted art inspired experience is complete with dedicated art channels, art libraries, art tours and art utensils on supply. Glass bottomed pools, private outdoor decking areas, state of the art gymnasiums, massive communal spaces and boutique conference and events spaces complete the picture. www.artserieshotels.com.au

www.mantragroup.com.au

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Darling Harbour’s ICC gets gold for green

THE International Convention Centre Sydney (ICC Sydney), has been awarded a Leadership in Energy and Environmental Design (LEED) Gold rating, recognising its all-encompassing approach to sustainability.

The LEED ratings system, developed by the US Green Building Council (USGBC), is the foremost program for buildings that are designed, constructed, maintained and operated for improved environmental and human health performance. Its status is also expected to attract more business events.  

NSW Minister for Finance, Services and Property, Victor Dominello, said the $1.5 billion venue, delivered by Darling Harbour Live, is the centrepiece of the $3.5 billion rejuvenation of the Darling Harbour precinct, and an important part of the NSW Government’s focus on sustainability.

“ICC Sydney is recognised as a leader in sustainable building design. The integrated venue has been cleverly designed to minimise energy and water consumption, whilst still delivering world class amenities for business events and live entertainment.”

ICC Sydney CEO Geoff Donaghy, CEO said the LEED Gold certification would help attract more business events to the venue.

“Today, the business events industry is more focused than ever before on ensuring we act in an environmentally sustainable and responsible way, and this is something we are seeing translate into client requirements,” Mr Donaghty said.

“ICC Sydney has secured over 850 bookings to date and we expect this accreditation will help us increase our competitive advantage on the global stage and continue to foster the NSW visitor economy. It also backs our commitment to providing world class facilities and experiences for our guests, alongside the ultimate in quality, choice and flexibility for the world’s leaders and thinkers, to meet, collaborate and innovate.”

The LEED Gold certification recognises ICC Sydney’s work in sustainability including: Reuse of 100,000 cubic metres of concrete from the original brownfield site; use of 96 percent recycled steel in its Exhibition Halls; highly efficient central energy plant and building management systems; Australia’s largest electric car charging station for 25 vehicles; and a community funded solar array, the nation’s largest in a CBD, providing 5 percent of the venue’s energy – or enough to power 100 homes.

Darling Harbour Live general manager Peter Robertson said the accolade further strengthened the precinct’s environmental credentials, with the broader revitalisation project having recently received an outstanding 6-Star Green Star Communities rating from the Green Building Council of Australia (GBCA).

“Since its opening in December 2016, ICC Sydney has transformed Darling Harbour. We now have 30 percent more public space and greater connectivity through the creation of pedestrian and cyclist links in the precinct.”

www.iccsydney.com

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Convergence is shaping business travel

THE corporate travel market is witnessing a convergence of forces driving significant change in the industry as new technologies and digital disruption change the face of travel management.

That was the overall conclusion from the recent Global Business Travel Association annual convention in Boston, USA, according to FCM Travel Solutions general manager James Kavanagh, part of the Flight Centre group headquartered in Brisbane.

Corporate travel management companies that are best able to adapt and implement these technologies for the benefit of their clients and in particular enhance the traveller experience will emerge the strongest.  

“Travel management for organisations is no longer just about getting the best deals and ensuring compliance,” Mr Kavanagh said. “The experience of the traveller has been elevated and along with that the provision of relevant and timely information for them to make better decisions.

“Mobile platforms and mobility will continue to grow and redefine the experience and user engagement.”

At the GBTA convention, FCM Travel Solutions unveiled an updated version of its travel-intelligent chatbot Sam. Sam – short for Smart Assistant for Mobile – now has updated functionality that provides city guides, departure gate and baggage claim information, and improved geo-location directions to help guide travellers on the move.  Sam is being rolled out progressively in FCM markets.

Mr Kavanagh said the impact of Blockchain technology may have far reaching benefits for the travel industry beyond its value on a payments and operational level. Potential benefits include security features which may be vital for customer satisfaction and retention, he said.

“The rise of internet gatekeepers in the travel industry was seen as a game changer as they amass data which translates into marketplace power,” Mr Kavanagh said.

“Sites such as Expedia, Booking.com and Trivago are determining what information travellers are seeing and how they are seeing it. This aggregation can lead to fragmentation in booking processes for corporates with a resulting effect on adhering to travel policies. Industry players will need to consider how to collaborate with them due to their rising power.”

The impact of distribution disruption was analysed in the form of IATA’s New Distribution Capability (NDC) which is designed to modernise the way air products are retailed to travel agents, corporations and travellers.

The expected impacts were varied, with opinions divided between it just creating a new group of consolidations through to it being a new breed of Global Distribution System (GDS) potentially lowering costs of distribution.

FCM reported seven of the top technology trends for 2017 included enhancing the traveller experience; power of big data and business intelligence; virtual reality advances; rise of artificial intelligence (AI); the future of payments; corporate booking tools; incentive alignment/behavioural economics and gamification.

The onset of AI and enhancing the traveller experience rank most highly in importance amongst current technology trends.

“Voice recognition technologies are changing the way that people interact with various channels and will change how they book and manage travel,” Mr Kavanagh said.

“Data analytics and machine learning will become more commonplace and be used widely in the industry to improve experiences and the quality of travel programs.

“We’re seeing the impact that Generation X and Z are having with a continued shift to more user-friendly and open programs. Companies like FCM are responding to that.”

Some of the biggest shifts are occurring through AI and the use of chatbots to anticipate travellers’ needs and provide real-time updates — such as traffic and departure information — and assistance on their mobile device.

www.fcm.travel

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Global conference on tourism, jobs and inclusive growth opens in Jamaica

A GLOBAL conference on tourism, jobs and inclusive growth is taking place from November 27-29, gathering 1500 participants and over 150 speakers in Montego Bay, Jamaica.

The conference is organised by the World Tourism Organization (UNWTO), the Government of Jamaica, the World Bank Group and the Inter-American Development Bank aims to set a new collaborative framework for tourism moving towards the 2030 Agenda for Sustainable Development. It is an official event of the International Year of Sustainable Tourism for Development 2017.

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International investors and experts land in Brisbane and North Queensland for bioproduct and bioenergy symposium

FIFTEEN international bioproduct and bioenergy investors and experts, along with many Australian industry leaders, will present at The Australasian Bioproducts and Bioenergy Symposium (TABBS) in Brisbane on October 20.

The line-up includes high profile speakers from Africa, Canada, Japan and the US, who will be in Queensland for one week – visiting Gladstone, Rockhampton, Mackay and Townsville.

Hosted by Life Sciences Queensland Ltd (LSQ), the Symposium and week-long regional tour will bring together key local and international industry stakeholders including fuel and energy companies, agricultural companies, investors and funding agencies, transport and airline industry representatives, bioenergy researchers, program directors, and policy advisors. 

“Having this many high caliber international industry stakeholders here at one time – and visiting a number of regional centres, shows that Queensland is now on the global investment opportunities map," LSQ CEO Mario Pennisi said.

TABBS will provide an opportunity for global industry stakeholders to come together, share their experiences and cooperate to uncover this potential, grow their businesses and help create a dynamic, internationally competitive and sustainable life sciences industry.”

Centred on the theme The Bioeconomy - It’s Getting Hotter in the Tropics, the event will seek to engage leaders from the national and international bioenergy and bioproducts industry and research community to explore the various opportunities this area provides for future economic development and jobs in Queensland.

Visitors include representatives from the US Navy, Agrisoma, Aurora Equity, Genomatica, CO2 Institute, BIC and Mercurius Biorefining Inc.

“The challenges faced by economies in tropical regions, require innovative and practical solutions. Working to address them, nations have certainly made progress across a range of areas - including economic, environmental and social - but there is still significant untouched potential to be realised in the tropics,” Mr Pennisi said.

In the lead up to the Brisbane symposium a delegation of the experts will present at Regional Satellite Events in Gladstone (October 17), Rockhampton and Mackay (October 18) and Townsville (October 19), and will be looking to meet with mayors and other community stakeholders.

The TABBS Satellite Events aim to provide regional communities with opportunities to hear international perspectives on the bioeconomy and give those regions the platform to present their local opportunities to the international experts for their consideration.

www.lsq.com.au

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Suits into wetsuits – Byron transitions for business events

BYRON BAY can easily argue its case for being Australia’s favourite leisure destination, but now the region is enticing the business events market.

vast array of activities on offer in Byron ensures that conferencing is not only unforgettable, but delegates return motivated and energised.

“Byron is the perfect place to get conferencing delegates moving and motivated,” Byron Business Events Bureau executive officer Jen Murphy said. 

Ms Murphy said the region was able to help companies to realise the research that proved healthy changes in employees would deliver better business returns.

She said research by the Harvard Business Review shoed that some workplace wellness programs had delivered a return of $2.71 for every dollar spent.

“Conferencing with a wellness aspect supports and encourages employees to be healthy and perform better,” Ms Murphy said.

“Byron’s pristine natural beachside and forest environments provide plenty of activity options for delegates to get outdoors, have fun and participate in team building activities like surfing, hot air ballooning, kayaking, whale watching, circus arts and cooking.

“In Byron the outdoor activities are so good that you might have trouble enticing your delegates back into the conference room,” she joked.

Ms Murphy said Byron’s natural beauty, prolific wellness culture and host of exciting activities “gives companies the greatest potential to invigorate their people, foster teamwork and enhance creative thinking, which in turn boosts business returns”.

Staffed by a team of highly experienced conferencing professionals, the Byron Business Events Bureau was formed to support the growing interest in Byron as a conference and business events destination.

“Byron is Australia's best conference destination,” Ms Murphy said. “That’s because it’s easily accessible, with stunning world class venues and quality suppliers, that give delegates unforgettable experiences in team building and development.”

www.byronbusinesseventsbureau.com.au

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