WITH Christmas 2017 fast approaching, the Australian Retailers Association (ARA) are proud to release the findings from the #StateOfXmas 2016 report.

The ARA have partnered with Temando to discover how retailers are tapping into the benefits of shipping and fulfilment technology to excel over the Christmas trading period.

The #StateOfXmas report produced a number of findings. One key message from the report identified how a lack of innovation and unavailability of in-demand shipping options currently cause friction in the online shopper’s journey, which severely impacts the performance of Australian retailers over the festive season.

With sales in the 2016 Christmas period declining by 0.1 percent against a forecast rise of 0.3 percent, #StateOfXmas comes just in time for the 2017 holidays.

ARA Executive Director Russell Zimmerman said the report highlights an opportunity for retailers to embrace change, especially in the face of increasing online competition locally and abroad.

“Traditional systems and out-dated processes are crippling many retailers – preventing them from providing seamless end-to-end shopping experiences to the multitude of consumers in a cost-effective manner,” Mr Zimmerman said.

“As Christmas is the biggest trading period of the year, it is important that retailers re-think their shipping and fulfillment strategies to give them a competitive edge.”

The #StateOfXmas report found that despite consistently high demand from shoppers, a lack of variety in shipping options is leading to an increase in cart abandonment. However, retailers who succeeded in improving their shipping and fulfillment processes enjoyed a range of benefits including better customer satisfaction, operational efficiency and conversions.

Temando’s Vice President of Marketing, Hamish Grant said those retailers who improved their shipping and fulfilment practices will reap the rewards from the 2017 Christmas trading period.

“Last-minute shoppers need to know that their holiday orders will arrive in time, but only 2 percent of retailers provided extended after-hours or weekend delivery over this period,” Mr Grant said.

“Standard cut off times are already limiting Christmas transactions, so retailers focused on capitalising on this season must offer quick, easy and fast shipping options that work for every type of shopper.”

Mr Zimmerman echoed Mr Grant’s comments and said the #StateOfXmas results speak for themselves.

“Retailers will enhance their profit margins when they improve their shipping and fulfilment practices. These wins will not only extend customer lifetime value, they’re absolutely essential for survival,” Mr Zimmerman said.

To download a copy of the #StateOfXmas report please click here.

 About the Australian Retailers Association:

Founded in 1903, the Australian Retailers Association (ARA) is the retail industry’s peak representative body representing Australia’s $310 billion sector, which employs more than 1.2 million people. The ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,000 independent and national retail members throughout Australia. For more information, visit www.retail.org.au or call 1300 368 041.

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THE Department of the Prime Minister and Cabinet will appear before the Infrastructure, Transport and Cities Committee in Canberra tomorrow to discuss the Australian Government’s plans to develop Launceston and Townsville.

At opposite ends of the country, the two cities are both subject to City Deals which aim to deliver transformative social and economic development through intergovernmental cooperation and strategic investment.

The Department’s appearance is part of the Committee’s inquiry into the Australian Government’s role in the development of cities.

Committee Chair, Mr John Alexander OAM MP, said it’s very important that the future of Australian cities is considered in conjunction with regional centres.

“Regional centres like Launceston and Townsville are just as important to the future prosperity of Australia as capital cities like Sydney or Melbourne,” Mr Alexander said.

“Australia’s cities and regional centres are interconnected on both an economic and social level. We need to ensure regional centres develop at the same pace as our capital cities and we’re interested in hearing how the government’s City Deals aim to achieve this.”

The Department of the Prime Minister and Cabinet said, “City Deals focus on leveraging cities’ unique strengths and responding to their specific needs”.

“Instead of nationwide policy programs delivered by different departments, negotiations with local stakeholders produce a unified deal that addresses a city’s priorities.”

Further information on the inquiry, including the full terms of reference, is available on the Committee website.

Public hearing details: 5.00 PM – 6.30 PM, TUESDAY 15 AUGUST, COMMITTEE ROOM 1R3, PARLIAMENT HOUSE, CANBERRA

5.00 pm  – 6.30 pm: Department of the Prime Minister and Cabinet
6.30 pm: Close

The hearing will be broadcast live at aph.gov.au/live

 Interested members of the public may wish to track the inquiry via the Committee’s website.

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THE Northern Australia Joint Standing Committee will visit Broome and Perth from Monday, 21 August to Wednesday, 23 August as part of its Inquiry into Opportunities and Methods for Stimulating the Tourism Industry in Northern Australia.

The Committee Chair, the Warren Entsch MP, said Northern Western Australia is a hot spot for ecotourism and cultural tourism.

“The region has a wealth of tourism attractions including magnificent scenery, pristine coral reefs, a variety of recreational activities and cultural tourism,” Mr Entsch said.

“The tourism market has the potential to expand significantly through innovative solutions to provide greater access, the development of new infrastructure, and the creation of more ecotourism ventures and cultural experiences,” he said.

The Committee will hear evidence from tourism organisations, a variety of tourism operators, and Aboriginal community leaders and cultural tourism enterprises.

Public hearing details:
Monday, 21 August, 8.30 am to 3.40 pm, Shire of Broome Function Room, 27 Weld Street.
Tuesday, 22 August, 8.30 am to 12.30 pm, Shire of Broome Function Room, 27 Weld Street.
Wednesday, 23 August, 9.00 am to 3.40 pm, Committee Room 2, Legislative Assembly Committee Office, Level 1, 11 Harvest Terrace West Perth.

The hearing will be broadcast live (audio only) at aph.gov.au/live

The hearing programs and further information about the Committee’s inquiry, including submissions and the terms of reference, are available on the Committee’s website.

Interested members of the public may wish to track the committee via the website. 

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MORE than a quarter of Victorian businesses affected by changes to 457 Visas for foreign workers say
they will look to employ Australian workers, a survey by the Victorian Chamber of Commerce and
Industry indicates.

Of 323 Victorian businesses responding to the latest Survey of Business Trends and Prospects, 60 percent said they invest in training or poach employees from their competitors to fill skills gaps.

Victorian Chamber of Commerce and Industry Chief Executive Mark Stone AM said the survey
revealed how prevalent skills gaps are, with 35 percent of respondents having difficulty hiring skilled
Australian workers, but just nine per cent used the skilled migration visas to hire qualified workers.

“Our findings show that more than a third of surveyed businesses are training up their existing workers
and a quarter were actively seeking to attract skilled employees from local competitors,” he said.

“The Victorian Chamber of Commerce and Industry is calling for better alignment between the
education system such as vocational education training and other pathways to align with what
industries need to succeed.

“The key is for employers to be able to recruit from a qualified and trained pool of candidates in
Australia without having to look offshore to fill vital skilled roles.”

The building and construction sector is having the most difficulty hiring skilled Australian workers (54
per cent struggling to hire staff), followed by business services (44 percent) and education, health and
community services (42 percent).

Other findings from the survey included:

 Retailers and wholesalers are operating in a very difficult climate, with many forced to
constantly discount products in an attempt to boost sales and combat falls in profits.

 Confidence in the Australian economy weakened by one percentage point over the first six
months of the year, this fall was led by metropolitan-based businesses.

 Over the past two quarters, confidence in the Victorian economy also rose by four percentage
points.

“Victorian businesses are operating in a tough climate, and need support to address and fill their skills
shortages whether that be through accredited training or non-accredited training,” Mr Stone said.

About the Victorian Chamber of Commerce and Industry

The Victorian Chamber of Commerce and Industry, established in 1851, is the most influential business organisation in Victoria, informing and servicing more than 15,000 members, customers and clients around the state.

www.victorianchamber.com.au

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