AFCA enhances support for employees affected by domestic violence

THE Australian Financial Complaints Authority (AFCA) has announced significant enhancements to its family and domestic violence support policy, reaffirming its commitment to the safety and well-being of employees affected by domestic violence.

These policy improvements provide increased flexibility, confidentiality, and access to vital resources, an AFCA spokesperson said.

AFCA employees experiencing domestic violence can now take up to 20 days of paid leave and those requiring additional time will have access to unlimited unpaid leave, ensuring they have the flexibility needed to focus on their safety and recovery. 

“These aren’t just policies on paper – they are meaningful changes designed to support our people when they need it most,” AFCA executive general manager for people and culture, Mathew Paine said. “We are committed to ensuring we do what we can to support any of our people who might experience the serious and significant impacts of family violence.” 

AFCA has also introduced designated 'safe places' for its people and their families, with access at any time, including weekends and outside work hours. 

Additionally, there are now dedicated confidential contacts within the people and culture team who will be available as a trusted contact point for information on internal and external support. These team members have received training to provide discreet guidance and resources to those in need. 

Employees have access to a range of support services, educational materials and external assistance. AFCA is also rolling out internal training initiatives to improve awareness of these resources and to foster a culture of understanding and proactive support across the organisation. 

"We are striving to ensure AFCA is not just a great place to work but also offers genuine support to our people when they need it,” Mr Paine said. 

“We are proud to join other organisation who have taken these sorts of steps, and we hope our action provides an example for others.” 

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. AFCA is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.

www.afca.org.au

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