News Feature

Entrepreneurs 101: Australia’s most driven business leaders in EY awards

THE most respected business awards program for Australian entrepreneurs has named a crop of 101 to contest the finals of the 15th annual Australian EY Entrepreneur Of The Year Awards.

EY – formerly Ernst and Young – has announced the 101 entrepreneurs from across the nation (see below) who are in the running to be crowned the 2015 Australian EY Entrepreneur Of The Year and they are an outstanding mix of energy creativity and innovation. 

EY’s Entrepreneur Of The Year Leader for Oceania, Bryan Zekulich, said this year’s nominee field included some of Australia’s best entrepreneurial businesses across a diverse range of fields including property, fitness, technology, food and beverage, kids toys, health and education. 

“In our 15th anniversary year of celebrating the EY Entrepreneur Of The Year awards in Australia, it’s inspiring to see such an abundance of talented and successful home grown entrepreneurs making a significant difference to the local and global economy,” Mr Zekulich said.

“At EY, we believe the new wave of Australian businesses is critical to the next generation of job seekers and to maintaining our nation’s high standard of living. The Federal Treasurer has also recognised the significant value entrepreneurs bring to the economy and, through the recent budget initiatives, is helping promote further innovation and enabling more people to chase their business dreams.

“Recognising and promoting success stories is another way we can encourage future entrepreneurs and EY is proud to have now celebrated 15 years of entrepreneurial excellence in Australia.

“Each of the nominees in this year’s program has the courage and conviction to make their business dreams a reality and, in the process, they are helping build a better working world by creating new jobs, driving innovation and productivity, boosting the economy and inspiring others.

“Being selected to take part in the Entrepreneur Of The Year program is a significant achievement and we congratulate all of this year’s nominees on reaching this milestone. We look forward to following their progress through the regional and national awards, and to crowning one of them as our 15th Australian EY Entrepreneur Of The Year later this year.”

Commonwealth Bank business and private banking group executive, Adam Bennett said entrepreneurs “are a critical part of the Australian economy and we are proud to be the principal sponsor of a program that recognises the exceptional standard of entrepreneurial achievement in Australia”.

“Australia continues to be fertile ground for outstanding and diverse entrepreneurial talent, and this year’s nominees are a world-class representation of business leadership,” Mr Bennett said.

“At the Commonwealth Bank, innovation is part of our DNA and we are honoured to be associated with some of Australia’s top business innovators, who continue to inspire and motivate others in their pursuit of high calibre enterprise.

“I would like to congratulate all the nominees and wish them the best in their pursuit of this accolade.”

The nominees will first vie for regional honours at award ceremonies across the country during July and August, with the regional category winners going on to compete at the national awards ceremony in Sydney in October.

The overall Australian winner will then continue on in the global program, travelling to Monte Carlo in June 2016 to compete against other national winners from more than 60 countries for the chance to be crowned the EY World Entrepreneur Of The Year.

Nominees are assessed by a panel of independent judges, including previous Entrepreneur Of The Year award winners and other successful Australian business leaders according to six core criteria: entrepreneurial spirit, innovation, personal integrity and influence, financial performance, strategic direction, and national and global impact. 

The Australian Entrepreneur Of The Year – linked with the global program – began in 2001 and now has alumni of more than 1,400 entrepreneurs who have participated. Since the program’s inception more than 15,000 people have attended Entrepreneur Of The Year events and award ceremonies in Australia. EY Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognising them through regional, national and global awards programs in more than 145 cities in more than 60 countries.

www.ey.com/au 

Regional nominees in the 2015 Australian EY Entrepreneur Of The Year awards are:

Central Region (SA & NT) nominees:

Kylie Bishop – LBW Environmental Projects

Tony Ceravolo and Joe Ceravolo – Ceravolo Orchards Pty Ltd

Chris Christopher – Sunfresh Salads Pty Ltd

John Eastwood – U-Store-It Pty Ltd

Phil Harris - Harris Real Estate

Kayla Itsines and Tobias Pearce – The Bikini Body Training Company

Kelly Keates – Zonge Engineering and Research Organization (Australia) Pty Ltd

Kivi Kuet Vi Lay – Lay Group

Andrew Nunn – JBS&G

Toby Strong – PODiSTA

Sheree Sullivan and Saul Sullivan – Udder Delights Group & Cheese Cellar

Jason Valentine – CPR Pharma Services Pty Ltd

Paul Vinton – Vintek

Jim Whalley – Nova Systems

Central Region award recipients:

Social entrepreneur – Dr James Muecke – Sight For All

Champion of Entrepreneurship – Peter Hurley – Hurley Hotel Group

The Central Region awards ceremony will be held in Adelaide on Thursday, July 16, 2015.

 

Eastern Region (NSW & ACT) nominees:

Jeff Board – JAX Quickfit Franchising Systems Pty Ltd

Greg Boorer – Canberra Data Centres

Paul Chan – Pureprofile

Evan Clark – ClickView

Marc De Stoop – Climatech Group

Aurora Fonte – Assetlink

Michael Frizell – Pet Circle

Rodney Grunseit – Sunshades Eyewear Pty Ltd

Jason A Gunn – Oliver’s Real Food

Stephane Ibos – Maestrano Pty Ltd

Connie Mckeage – OneVue

Hamish Petrie – Ingogo

Timothy Power – 3P Learning Limited

Nadia Taylor and Alf Taylor – TNA Australia Pty Ltd

Andy Taylor – Yatango

Dean Willemsen – Prime Build

Eastern Region award recipients:

Listed award – James Spenceley – Vocus Communications Limited

Social entrepreneur – Robert de Castella AO MBE – Indigenous Marathon Project and SmartStart for Kids

The Eastern Region awards ceremony will be held in Sydney on Thursday, August 13, 2015.

 

Northern Region (QLD) nominees:

Carl Amor – Aqualuma LED Lighting

Michael Bell and Nic Blair – Search Factory

Stephen Donnelly – Blue Ribbon Group

Greg Dower and Darren Stewart – my FootDr podiatry centres

Kate Farrar – QEnergy

Mark Fletcher and Paul Jones – Cohort Solutions

James Freestun – Solutions Group of Companies

Marlies Hobbs – Paleo Café

Mark James – The GJI Group

Dwayne Martens – Amazonia

Fred Mohammed – Crane Trucks R Us Pty Ltd

Dr Mark Perissinotto – VetShopAustralia

Dean Robertson – Mexia

Robert Rowe – Tú Projects Pty Ltd

Katie Schloman – Miktysh

Sarah Timmerman – Beginning Boutique

Michael Trusler – PlantMiner

Paul Woosley – Australian Prime Fibre

Peter Wyatt – Record Holdings

Northern Region award recipients:

Listed award – Mark Sowerby – Blue Sky Alternative Investments Limited

Social entrepreneur – Juliette Wright – GIVIT Listed Ltd

Champion of Entrepreneurship – John Van Lieshout – Unison Projects

The Northern Region awards ceremony will be held in Brisbane on Thursday, July 30, 2015.

 

Southern Region (VIC & TAS) nominees:

Nicki Bowers – Kloud Solutions

Suren Chandrajit – LEDified

Daniel Flynn – Thankyou

Josiah Humphrey and Mark McDonald – Appster

Tolga Kumova – Syrah Resources Limited

Craig McDonald – MailGuard Pty Ltd

Dr Kia Pajouhesh – Smile Solutions

Michael Schreiber – Strike Entertainment

Manny Stul – Moose Enterprise Holdings & Controlled Entities

Cyan Ta’eed and Collis Ta’eed – Envato

Emma Welsh and Tom Griffith – Emma & Tom’s

Southern Region award recipients:

Listed award – Andrew Sudholz – Japara Aged Care and Retirement

Social entrepreneur – Ian Carson – SecondBite

Champion of Entrepreneurship – Richard Smith – PFD Food Services 

The Southern Region awards ceremony will be held in Melbourne on Thursday, August 6, 2015.

 

Western Region (WA) nominees:

Matthew Allen – Subcon Technologies Pty Ltd

Russell Baskerville – Empired Limited

Paul Bitdorf – Nicheliving

Maurice Brand – Liquefied Natural Gas Limited

Damian Collins – Momentum Wealth

Suzanne Daubney – Bannister Downs Dairy

Ayman Haydar – Haydar Pty Ltd

Scott Houston – Executive Risk Solutions

Torsten Ketelsen – GMA Garnet Group

Lauren Knee – Silk

Veronica Macpherson – MACRO Realty Developments

Rick Musarra – CraneCorp Australia Pty Ltd

Petra Nelson – Bright People Technologies Pty Ltd

Savvas Papadopoulos – Aerison Pty Ltd

Prof Tim St Pierre – Resonance Health Limited

Dr Marcus Tan – HealthEngine

Craig Thompson – Sea Corporation Pty Ltd

Benjamin Trinh – Life Ready Health Group

Western Region award recipients:

Listed award – Peter Botten – Oil Search

Social entrepreneur – Lockie Cooke – ICEA Foundation

Champion of Entrepreneurship – Dale Alcock – ABN Group

The Western Region awards ceremony will be held in Perth on Thursday, July 23, 2015.

Ends

 

 

Great customer service is growth edge for SMEs

A CONCENTRATION on customer service may be the vital edge Australian small and medium enterprises can develop to shore up their local markets and progress into new ones, according to research into customer service globally by American Express.

The big message for Australian small business, from the American Express 2014 Global Customer Service Barometer, is that they can not only compete with bigger businesses but also win customers away from them through a concentration on high calibre customer service. 

According to American Express vice president for customer service, Andrew Carlton, the research showed not only the power of recommendation that results from a good experience – on average a customer will tell nine people about their positive service experience – it also warned about the multiplier effect of poor customer service.

Research showed customers in Australia would vent their frustrations at bad service to an average of 18 people.

Furthermore, Mr Carlton said the research found 72 percent of Australians claim to have spent more with a company where they’ve had a good customer experience. On average, Australians are willing to spend 12 percent more.

“Our key message is that the brand is important but service that comes with that brand is more important,” Mr Carlton said.

“We see this with many of our customers; they vote with their wallets after they receive great service. Globally, American Express card members who are highly satisfied with their service interactions spend 16 percent more on their cards. It’s why we are so committed to delivering our award-winning customer service.”

The American Express 2014 Global Customer Service Barometer surveyed 10 major markets throughout the world including the United States, Canada, Mexico, Italy, The United Kingdom, India, Japan, Singapore and Hong Kong.

Of the 10 nations surveyed Australians were found most likely to use companies based on the recommendations of family and friends with 45 percent citing this as a key influence on choosing to do business with a company. Australia was ahead of the UK and Canada (both 44 percent) and the US (42%), while India (22%) and Japan (20%) were at the bottom of that table but both were prominent in seeing a company’s reputation as the most likely influence.

“Australians place a higher importance on the personal touch than other nations, with about 40 percent of respondents preferring to speak to a ‘real’ person over the phone for difficult inquiries, and 31 percent a face to face conversation,” Mr Carlton said.

Social media is a sideline in this game, according to Mr Carlton.

“Face-to-face, word of mouth is the preferred way to communicate views on service,” he said. “Social media is more commonly used when people are getting frustrated.”

He said even recommendations through social media were not nearly as powerful as a personal verbal recommendation.

“For a single enquiry, consumers prefer to go to the company website or get in touch by e-mail. For more complex things, they prefer to talk to somebody. The preference is the phone for most service enquiries.

“The majority are meeting expectations but can improve.

“But there is a difference between information and service,” Mr Carlton said. “More information is available today. Most customers will go online for that.

“Click to chat (for service through a website) is becoming more important. In fact about 10 percent of people have click to chat as a preference now.”

The rise of unified communications and a preference for Skype-style links were also changing things. Mr Carlton said the increase of video chat may raise that kind of service.

“Phone at the moment is a 41 percent preference,” he said. “Video may soon prove to be as prevalent as instant messaging. But the key is wanting to talk to a real person.

“The main component is that customers want to talk to someone knowledgeable.”

Mr Carlton said the research outcomes “really are a pat on the back for Australian businesses, but they also serve as a clear reminder to businesses at the busiest time of year that people have no hesitation in telling others about their service experiences, good or bad” .

“What does good customer service really mean? About 24 percent count that as individual recognition,” Mr Carlton said American Express’s research showed

“And 23 percent is about product and service. Another 23 percent is the value promise at the right price.

“Customers who believe they get good customer service are loyal and re-use – and recommend – and that means new business.”

Mr Carlton said recommendation outcomes tended to be about who was being listened to, who was a trusted source.

“The channel is not nearly as important.”

www.americanexpress.com.au

 

ends

ASIC hit by Senate criticism over ‘small’ multinationals

 

THE Senate Standing Committee on Economics has heard damning criticisms of the Australian Securities and Investments Commission (ASIC) and Taxpayers Australia is highlighting ASIC’s poor handling of how multinational corporations represent themselves in Australia.

Senator Christine Milne’s probing of ASIC’s ‘check-and-rein’ protocols has produced worrying insights, according to Taxpayers Australia, which also submitted to the enquiry “at worst, the government regulator has an ineffectual standing among multinational corporations, who are playing fast and loose with basic compliance and self-determination processes”. 

Taxpayers Australia’s head of tax, Mark Chapman said ASIC’s primary misstep — highlighted by Sen. Milne in session last week — was best summarised as “an inability to regulate Australian subsidiaries operating as part of larger, overseas parent companies”. 

ASIC’s current Class Orders only require large organisations and large Australian-based groups to submit financial statements. 

“The rub is this:  businesses self-determine their size, and thus their eligibility to report to ASIC,” Mr Chapman said. “Self-determination requires an honour-based compliance standard. 

“Therefore less-than-honourable businesses can dodge regulation by determining themselves ‘small’ with little apparent fear of ASIC validation.”

Taxpayers Australia claims Facebook Australia “looks to have done this, being an Australian subsidiary of a larger overseas parent company”.

“Given the size of the Facebook global empire, questions need to be asked about Facebook Australia’s ‘small company’ self-determination,” Mr Chapman said. “Its practices are sobering proof an overhaul is needed.”

In a submission to the Senate Standing Committee on Economics, Taxpayers Australia has sought to tackle the legislative grey area Facebook Australia – and Facebook US, being the parent – may be operating in.

“The fact remains, ASIC has not defined large multinational group disclosure arrangements,” Mr Chapman said. “Taxpayers Australia notes that under current law, ASIC’s existing Class Orders do not require multinational corporations to submit financial statements in respect of their Australian subsidiaries.

“Therein lies the worrying likelihood of ASIC missing out on critical financial information.”

Mr Chapman said Taxpayers Australia advocated it essential that not only ASIC follow the law in relation to self-determination, but that the law was appropriate in the first place.

“And clearly it isn’t,” Mr Chapman said. “We’re not calling for over-regulation but clearly when the parent company of one of the world’s largest corporations is able to legitimately describe itself as small – with all the implications that carries for the amount of scrutiny it will receive by ASIC and later the Tax Office – there is something very wrong with the rules.”
Taxpayers Australia said its understanding was that the Australian Taxation Office (ATO) can request financial statements from relevant subsidiaries of foreign multinationals, but ASIC’s laws do not support any such procedures. 

“The two bodies should work in tandem,” Mr Chapman said. “As it is right now, any financial statements provided independently to the Tax Office would not be legally subject to audits by an independent third party, nor would they be need to be prepared in accordance with Chapter 2M of the Corporations Act 2001 (Cth).”
Taxpayers Australia is calling on the Senate Committee to clarify the extent to which ASIC consults with the ATO and other powers when formulating Class Orders. 

“The partnership of ASIC and the ATO, with respect to multinational compliance, must be seen to deliver clear legislative strength,” Taxpayers Australia said in a statement. “If it does not, the government must act to strengthen the law covering the  verification of self-determination processes.

“Proof the Tax Office is receiving quality information from foreign multinationals to aid ongoing compliance must be given, and ASIC must address glaring holes in Class Orders stipulating company self-determination criteria.”

www.taxpayer.com.au

 

ends

 

Harvard academic rates big-thinking Qld small business

ONE of the world’s leading researchers of small business, Harvard Business School professor John Lerner, will headline the official launch of the 2014 Queensland Small Business Week by State Premier Campbell Newman on Tuesday at Brisbane City Hall.

State Minister for Tourism, Major Events, Small Business and the Commonwealth Games, Jann Stuckey said Prof. Lerner would address the theme, When small business thinks BIG at the official business luncheon launch event at which about 200 business, government, industry and community leaders can join a panel discussion led by the international business expert. 

Ms Stuckey said the event was one of five Ministerial events and more than 100 activities planned across Queensland during the Week, which runs from September 1-6.

“We have invited Professor Josh Lerner from Harvard’s Business School to discuss how Queensland business is performing on the world stage,” Ms Stuckey said.

“I am excited about the opportunity to join some of our 400,000-strong hard-working small businesses in celebrating 2014 Queensland Small Business Week.

“Small businesses employ about one million Queenslanders, that’s more than 50 percent of all private sector workers.”

Ms Stuckey said the When small business thinks BIG event would focus on what business can achieve when it thinks globally.

She said 2014 Queensland Small Business Week celebrates the role small business plays in the Queensland economy.

Prof. Lerner is the Jacob H. Schiff professor of investment banking at Harvard Business School, and head of the Entrepreneurial Management unit.

Prof. Lerner sits on the World Economic Forum and presents annually on small business and entrepreneurship.

Business leaders can register for the event on the Queensland Government’s business and industry portal.

www.business.qld.gov.au/smallbusinessweek

 

ends

ACCC chairman wants Australia’s ‘competition culture’ reinvigorated

AUSTRALIA has retreated from its culture of fair business competition and Australian Competition and Consumer Commission (ACCC) chairman Rod Sims is eager to redress the situation.

Mr Sims told the Committee for Economic Development of Australia (CEDA) State of the Nation Conference in Canberra on June 23 that the current ACCC-supported Harper Review provides an ideal opportunity to reinvigorate Australia’s competition culture. 

“Australia has lost a lot of its pro-competition culture that it gained from the 1990s National Competition Policy. Clearly we need ‘Hilmer Mark 2’, as the current Harper Review is styled,” Mr Sims told the conference.

The review was instigated by the Federal Government, out of an election promise, as a ‘root and branch’ examination of competition law and University of Melbourne emeritus professor Ian Harper is heading it up. Prof. Harper  is also a partner at Deloitte Touche Tohmatsu and a director of Deloitte Access Economics.

The ACCC chairman said effective competition policy depends on using competition and other incentives to boost productivity, effective competition laws and creating processes and institutions that continually foster competition.

In listing areas where competition has taken a back seat, Mr Sims said the prevailing approach to privatisation raises particular concern.

“Where governments are increasingly failing is in ‘how’ to privatise,” Mr Sims said.

“Privatising in ways that limit competition in order to maximise the one-off sale proceeds is the wrong way. Such an approach increases the sale proceeds by effectively taxing future generations and Australia’s future competitiveness.”

In discussing micro economic reforms, Mr Sims said infrastructure is a major area of unfinished business. He identified road supply and usage, congestion pricing and shipping as three areas that could be tackled.

“I always find it irritating when people say Australia has picked all the low hanging micro economic reform fruit. We have not; and besides, there is never only one crop,” Mr Sims said.

In foreshadowing the ACCC’s submission to the Harper Review, Mr Sims said principles including efficiency, universality and clarity are important in determining where competition laws could be improved.

“While the ACCC recognises competition laws must strike a careful balance, and not inhibit healthy competitive behaviour, if competition laws are too weak there are large efficiency and welfare losses from systematically poor conduct,” he said.

Mr Sims nominated Section 46 of the Competition and Consumer Act as a provision that is particularly deficient, and outlined two areas for improvement.

Mr Sims said a key success story of Australia’s competition policy is the integration of competition enforcement, consumer protection, and economic regulation into a single agency with the sole purpose of making markets work as they should.

“Given this common objective the current ACCC structure provides many synergies and economies of scale; it also avoids the many gaps that would arise if these complementary functions were separated; and it avoids the overlap that would arise as the same behaviour could be pursued by more than one agency,” Mr Sims said.

To address Australia’s diminished commitment to competition, Mr Sims said the role of market studies needs to be considered in order to gain an in-depth understanding of how sectors, markets, or market practices are working.

“The inability of the ACCC to initiate market studies using our information gathering powers means we are out of step with overseas regulators, and Australia is losing an opportunity for a continuing competition focus on particular sectors and activities,” Mr Sims said.

“The result of these studies can be enforcement action, recommendations to governments, simply shining a light on particular practices or, often more important, they can explain clearly to the public why there is not a problem,” Mr Sims said.

www.ceda.com.au

www.accc.gov.au

 

ends

Digital disruption year: 2014

SUBSCRIBER EXTRA / 

A DIGITAL business researcher is tipping 2014 will play out as a landmark year in disruption – and the recent industry closures and job losses appear to bear out his analysis.

Digital Business insights (DBi) CEO, John Sheridan, is using his 13 years of research and 50,000 in-depth surveys of Australian businesses  to develop systems and digital tool sets to assist business leaders in developing capability within their organisations.

Mr Sheridan and his team at DBi use the evidence of those surveys to help shape knowledge delivery to business leaders, based upon their individual business profiles, and encourage new collaboration. 

But the research also often throws up accelerative trends, blockages and opportunities that are not following the conventional business, government or educational wisdom.

For example, Mr Sheridan’s research has been predicting a long-term and lasting hit to Australia’s commercial property market, largely because of mobility and the almost universal practice of business teleworking. Online retail has critically disrupted ‘high street’ retailing forever, he believes, and many ‘mum and dad’ retailers will leave the industry forever.

One of the biggest worries for CEOs is where the next challenge will come from. Most now acknowledge that the toughest competition may be yet to come – but some entrepreneur and start-up is likely to arrive out-of-the-blue and gain critical market share with lightning speed.

Australia may not have time to get used to it, but it has no choice but to adapt to it.

“Full time, well-paid jobs will disappear forever in manufacturing, mining, retail, real estate, construction and government only to be partially replaced by a range of government sponsored infrastructure developments,” Mr Sheridan said.

“Digital disruption will continue to pummel all industry sectors. Sixty percent – up from 40 percent last year – of US CEOs worry about competition from new market entrants. And competition can come from anywhere.

“Teleworking will increase steadily promoted by government and office lease vacancies will grow further. They will move from the teens to the 20s in Brisbane, Perth, Melbourne and even Sydney. Retail vacancies will follow the same trend.”

He said all indications were that, between 2014 and 2017, Australia will “haemorrhage thousands of full time, well paid jobs”.

“They will disappear forever,” Mr Sheridan said.

It was plain from the research that the future for Australia rested in start-up businesses that were fleet of foot, highly adaptable, innovative and ready to employ to sustain their high trajectory growth. He said US research showed clearly that established firms tend to shed jobs over time, when challenges strike, but new companies were always where the high job growth actions was.

“And yet, it is the least understood sector and the least supported, especially by government and the banks,” he said.

“Government cut backs and redundancies in Canberra and in other state governments will result in thousands of white collar workers moving into early retirement or possibly starting new business ventures.

“Retraining for the new business environment will be critical.  But what are the new skills required and do the traditional vocational training facilities have the knowledge, vision and capability to train people to be successful in this new world?” Mr Sheridan asked.

“No,” he said. “Independent contracting will grow. No job security or little job security means less borrowing and spending, and more saving where possible. Banks and other finance providers will wrestle with how to rate this new ‘worker’ and manage risk.

“The nature of a job will shift from full time to permanently part time or ongoing contracts. Job security? Forget it.”

Mr Sheridan warned the biggest impact on Australia will be the drop in income levels “as newly redundant workers move from high paying jobs to low paying jobs, if they can get any jobs at all”.

“The baby boomers are now starting to retire in droves, conserving their resources, downsizing and only spending where it suits them,”  Mr Sheridan said. “Retired people save money and don’t spend as much.

“Less money to spend will impact retail, personal and business services even further.

“As interest rates slowly rise again, the housing market will be hit hard. Mortgage defaults will increase. The overall number of people able to buy property will fall further and the price of housing will drop. There aren’t enough Chinese investors to go around.”

Mr Sheridan is living out his own deductions that the digital world offers the best solutions to combatting and working past its own disruption.

“How can we use the internet and web based services in a more intelligent manner to support individuals in this new environment?” he said. “Not based on the presentation of old world 20th century resources and information but really tailored to the new condition – starting with the customer and working back.”

He said the organisations and business leaders who got their heads around this core issue would thrive in the new digital economy.

“The only room for real job growth is in startups. And value adding,” Mr Sheridan said.

“And for them to have any hope of success they will need support. Net job growth – full time, part time, contract, self employed – will come from startups.

“We have to provide the right resources for startups to have more chance of success – the business intelligence, the mentorship and support, the connections and introductions, the export resources and support, the networks – both real world and virtual world.

“The new disruptive condition and business environment is upon us. It isn’t going away. 2014 will be a shocking year.

“Shocks, but also huge opportunities. The two go hand in glove,” Mr Sheridan said.

“It requires cooperation, collaboration and sharing. It requires the putting down of political dogma and the acceptance that the only viable strategy is shared value.

“The old way doesn’t work.”

www.db-insights.com

  • Turn to Business Acumen’s Digital Disruption feature, pages 18-25.

 ends

 

POSTED MAY 2014

 

Can innovation save manufacturing in Queensland? Innovation in tech procurement will sure help ...

By Rowan Gilmore >> 

THE MEDIA has been quick to explain why the last three big car manufacturers are pulling out of Australia. High costs, poor innovation, manufacturing is dying.

Is there any hope for a renaissance among smaller more agile firms that embrace innovative design and smart manufacturing?  

For example, EM Solutions, an innovative Brisbane-based firm designing and manufacturing broadband microwave radios for telecommunications and satellite links, exports more than 70 percent of its products. 

The company recently released the world’s fastest commercial radio transmitter and receiver, for carrying data traffic 20 times faster than the fastest mobile phone. Intended to carry heavy traffic in mobile or internet networks, the radio recently passed its acceptance tests on a trial between Brookfield and Springfield with flying colours. 

Technological innovation is important to compete in an industry such as telecommunications.

But home grown innovation is a tough sell, with our big telecommunications companies content to purchase equipment from large multinationals to reduce their commercial risk.

Innovation is often not enough. EM Solutions struggles to sell its products to large corporations and government agencies here at home, even while blue-chip customers overseas seek it out.

Why?

If taxpayers are spending $40 billion to lay a broadband network across Australia, why aren’t local innovators thriving on the back of that?

If Australian Defence is spending billions upgrading its telecommunications equipment, why is most imported?

It seems our large corporations don’t like to take risks, to work with SMEs, to nurture home grown innovative firms.

Even when prices are lower.

They work instead with accredited suppliers, other large organisations they think are more trustworthy than small local businesses.

One solution to prevent the further hollowing out of manufacturing in Australia is indeed to innovate; but another is for our big corporations to innovate in their technology procurement, and better manage the risk of working with small business.

The Queensland Government (through its Queensland Health payroll fiasco) has learned that ‘buying big’ did not protect it against failure, and is now adjusting its procurement practices to buy from small businesses that innovate. 

Being more innovative in their own procurement is one trend all Queensland corporations should emulate.

www.emsolutions.com.au

 

Rowan Gilmore is the managing director of EM Solutions Pty Ltd and a former CEO of the Australian Institute for Commercialisation. EM Solutions is also a current member of Queensland Leaders, the organisation helping to foster leading companies in Queensland.

ends

POSTED MAY 24, 2014.

 

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