Business News Releases

Committee to hear from government and civil society on citizenship loss provisions

THE Parliamentary Joint Committee on Intelligence and Security (PJCIS) will hold a public hearing for its Review of the Australian Citizenship renunciation by conduct and cessation provisions on August 2.

Committee chair, Andrew Hastie MP, said, "This hearing  will allow the Committee to hear from government agencies and other interested civil society stakeholders as to the operation, effectiveness and implications of sections 33AA, 35, 35AA and 35A of the Australian Citizenship Act 2007. We will consider these issues closely and carefully."

Further information on the inquiry can be obtained from the Committee’s website.          

Public hearing details:

Date: Friday 2 August, 2019
Time: 9am – 3pm
Location: Committee Room 2R1, Parliament House, Canberra

A full program for the hearing can be found here.

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Consumers could miss out with rush to ban commissions says FPA

CONSUMERS could be the ones to miss out with the Government rushing its bill to end the grandfathering of commissions on investment products

The Financial Planning Association of Australia (FPA) is supporting the phasing-out of commissions on investment products as recommended by the Financial Services Royal Commission, but it claims the Bill introduced by the Government today has no additional details on how this will be done to ensure consumers benefit from the change.

“Removing commissions must result in a genuine reduction in product fees or the rebating of the commissions to consumers, and we haven’t seen details of how the Government expects this will work,” said FPA CEO Dante De Gori.

"Just because a financial planner stops receiving commissions, doesn’t actually mean the consumer stops paying them through their investment fees," he said. "The cost of the commission is embedded in the fees, which is why the rebating and monitoring arrangements are so important."

Retirees could lose even more by giving up favourable tax and pension treatments on their existing investments if they are forced to move to new investment products, with the bill making no provision to prevent this impact, the FPA chief said.

“We are disappointed the Bill allows only 17 months to complete a change that the FPA has recommended could take up to three years if the Government is to avoid unintended consequences for consumers, and the financial services ecosystem," Mr De Gori said.

“More than 50 percent of FPA members have already made the transition and derive no revenue from commissions on investment and superannuation products. So it’s not about whether our members are willing, they are, it’s about making sure the transition is done carefully and diligently to protect the interests of everyone, especially consumers,” Mr De Gori said.

The FPA is urging the Federal Government to provide a full three-year transition period and release further details of the proposed rebating and monitoring scheme so they can be examined by the industry.


About the FPA
The Financial Planning Association of Australia (FPA) represents the interests of the public and Australia’s professional community of financial planners. With a growing membership of more than 14,000 members and affiliates, the FPA is home to Australia’s 5,700 CFP professionals. Building on a 20 plus year legacy, the FPA represents the changing face of the financial planning profession. www.fpa.com.au

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Tax Practitioners Board welcomes the release of independent review discussion paper

THE Tax Practitioners Board (TPB) today welcomed the release of a discussion paper in the review of the TPB and the Tax Agent Services Act 2009 (TASA). This discussion paper follows initial submissions on the terms of reference issued in April 2019.

The review, led by the independent review head, Keith James, looks to assess the effectiveness of the TPB and TASA in regulating tax practitioners.

The newly released discussion paper outlines the preliminary views of Mr James on key matters, including the TPB’s governance arrangements, the registration and education requirements, the TPB’s compliance and sanction powers, and the regulation of tax (financial) advisers.

TPB CEO, Michael O’Neill said the board has worked closely with the reviewer, Mr James, to provide all the information needed to support the review.

"The TPB embraces the opportunities presented by this review," Mr O'Neill said. "The discussion paper outlines our preliminary views on certain matters and these have been provided to assist in informing the discussion paper and consultation process.

"From the review, we hope to see law reform that strengthens our role to support and protect the public, including consumers of tax services, to ensure tax advisers act lawfully and ethically, and enhance community confidence in the integrity of the tax system."

All parties with an interest in the review are urged to make a submission on the discussion paper, found at Treasury’s website www.treasury.gov.au/review/tax-practitioners-board

Submissions close on 30 August 2019.
 

About the Tax Practitioners Board:

The Tax Practitioners Board regulates tax practitioners in order to protect consumers. The TPB aims to assure the community that tax practitioners meet appropriate standards of professional and ethical conduct. Follow TPB on Twitter @TPB_gov_au, Facebook and LinkedIn.

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Builders urge Parliament to support Entitlement Fund Bill - workers deserve the same protections as everyone else

“MASTER Builders Australia urges the Parliament to support the Fair Work Laws Amendment (Proper Use of Worker Benefits) Bill 2019 which will give much needed protection for the entitlements of construction workers and more transparency to the funds that manage them.” That is the opinion of Denita Wawn, CEO of Master Builders Australia. 

“Worker Entitlement Funds are an important part of the building and construction industry and oversee more than $3 billion in workers redundancy money and other leave entitlements,” Ms Wawn said.

“However despite their size, worker entitlement funds, unlike superannuation funds, have almost no specific legislation to govern their activities and ensure workers money is managed properly."

The Heydon Royal Commission examined and exposed dozens of examples where Worker Entitlement Funds were deficient in their operation. Some of these included: 

  • Giving union members more services and support than non-union members, despite all workers paying in the same amount of money.
  • Providing financial support to union members taking illegal strike action.
  • Funding the cost of union officials under the guise of apprentice or welfare 'support officers'.
  • Using the interest earned from workers money to pay 'dividends' to registered organisations instead of returning interest back to workers. 

“Although worker entitlement funds are recognised under our industrial regime, there is nothing that stops them engaging in practices which would be otherwise illegal under the Fair Work and Superannuation laws – such as actively discriminating against non-union workers, breaching strike pay laws, and siphoning-off the interest earned from contribution instead of giving it back to workers,” Ms Wawn said.  

She said, despite having billions under management, many would be surprised to learn that Worker Entitlement Funds don't even have to: 

  • Disclose the commissions and kick-backs paid to registered organisations.
  • Explain to workers how and when they are entitled to claim payment from the fund.
  • Issue annual reports or provide financial statements.
  • Explain or disclose what fees and charges will be deducted from workers money.
  • Tell workers how funds will use their money, or give them any say about how it should be used. 

“Worker Entitlement Funds are an important part of the building and construction industry and it is in everyone's interest to ensure they operate properly,” Denita Wawn said. 

“If passed, these laws will simply stop any dodgy practices and prevent accusations that Worker Entitlement Funds are nothing more than union slush funds which skim workers' money behind closed doors,” she said. 

“Nothing in the proposed laws will stop or prevent those Worker Entitlement Funds who do the right thing continue their important role in managing billions of workers leave and redundancy money.

“There is absolutely no justification or plausible reason why these funds should not have to comply with basic governance and financial management standards that apply in other funds, such as superannuation funds,” she said. 

“Building and construction workers deserve the same protections that all other workers enjoy and the community rightly expects,” Ms Wawn said.

www.masterbuilders.com.au

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ATO heading to Port Macquarie region to "help protect honest businesses from the black economy"

THE Australian Taxation Office (ATO) is planning to visit close to 500 businesses in and around Port Macquarie and Wauchope in late July and early August to "help protect honest businesses from people doing the wrong thing by operating in the black economy".

“The Black Economy Taskforce estimates that the black economy is costing the community as much as $50 billion, which is approximately three percent of Gross Domestic Product (GDP). This is money that the community is missing out on for vital public services like schools, welfare, roads, healthcare, and infrastructure,” ATO Assistant Commissioner Peter Holt said.

“Most businesses do the right thing. However, businesses who deliberately do the wrong thing – for example, pay cash in hand, or fail to lodge income tax returns or business activity statements – get an unfair advantage and make it harder for businesses who are doing the right thing. By detecting and addressing this behaviour, we’re helping to ensure a level playing field for honest small businesses,” Mr Holt said.

Businesses in the building and construction industry, as well as cafes, restaurants, and personal care businesses like hairdressers are more likely than others to get a visit from the ATO.

“There are a number of businesses in this region who are not registered for GST or pay as you go withholding, which can be a sign of the black economy,” Mr Holt said.

“Another reason we’re planning the visits is because there are a number of businesses in this region with overdue income tax returns. The visits also give us an opportunity to talk to business owners and help them get things right if they need a helping hand. We may discuss record keeping and payment facilities, outstanding lodgments, tax debts, and managing employee entitlements, such as superannuation,” Mr Holt said.

The visits are part of the ATO’s strategy to deal with the black economy. Nearly 9,000 businesses were visited in 2018–19 financial year in all states and territories, across a variety of industries.

As part of the visits, ATO officers will be providing information about recent changes, such as Single Touch Payroll and the extension of the Taxable Payments Reporting System to certain industries.

Prior to the visits, local businesses and tax professionals are invited to attend a one-hour information session at Rydges Port Macquarie (1 Hay Street) on Monday July 29 from 5pm–6pm that will explain the purpose of the visits, what to expect if visited, and how to avoid common mistakes.

To help businesses with Single Touch Payroll, an introductory Single Touch Payroll session will also be held on the same night from 6.15pm–7.45pm. 

To find out more or to register for an information session, visit ato.gov.au/protectinghonestbusiness

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Payroll Association: 1 in 3 organisations make employee payment mistakes regularly

NEW data from an industry association has revealed that one in three Australian organisations admit to making employee payment mistakes every pay run, and the CEO and CFO never know about it.

Across 45 percent of organisations, it’s the employees who alert managers to the errors.

The Australian Payroll Association (APA) – Australia’s leading network for payroll training, consulting and advisory – surveyed 601 payroll managers across the country’s big and small businesses, and across myriad industries.

The research found that of the 33 percent of payroll managers admit to making employee payment or entitlement blunders at least once a month, and a further 21 percent admitted to making mistakes every quarter.

Surprisingly, across 45 percent of these organisations, the employees are the first to alert the organisation about the mistake. In 32 percent of these organisations, the CEO, CFO or equivalent are not told about the payment errors.

The bigger the organisation, the more mistakes made

The survey also revealed that the bigger the organisation, the higher the rate of mistakes across employee pay and entitlements. Sixty-nine (69) percent of organisations with more than 10,000 employees made errors at least every month, compared with 55 percent of organisations with 1001-5000 employees, 45 percent of organisations with 500-1000 employees, 24 percent of those with 201-500 employees, 21 percent of those with 51-200 employees, and just 16 percent of businesses with up to 50 employees.

CEOs and CFOs are less likely to be privy to these mistakes in larger organisations. In 49 percent of companies with more than 1000 employees, CEOs and CFOs are not told about employee payment errors. In companies with 200 or fewer employees, just 18 percent of CEOs, CFOs or the equivalent are not told about the errors.

On the other hand, smaller companies had a higher incidence of late payments and delayed superannuation contributions. One in five (20 percent) of micro-businesses (1-10 employees) made late salary payments compared with just 11 percent of large organisations with more than 1000 employees. Twenty-two (22) percent of micro-businesses also admitted to paying superannuation contributions late compared with just 3 percent of organisations with more than 1000 employees.

Healthcare organisations make the most frequent errors

Organisations in the healthcare, social assistance and disability services industries had the highest rate of employee payment errors, at 43 percent, compared with other industries. This sector also had the highest rate of late payments, at 12 percent.

Surprisingly, 18 percent of financial services organisations admitted to making late superannuation contributions – higher than in any other industry.

Australian Payroll Association CEO Tracy Angwin said, “With more companies facing employee underpayment scandals it has become crucial for organisations to minimise the incidence of payroll errors. Accurate pay and entitlements involve making not only the correct pay and award calculations, but accurate leave entitlements and superannuation contributions within the correct timeframe.

"When payment mistakes occur, companies need to be transparent not only with the employee but with their superiors so that the errors can be corrected, and steps taken to avoid them in the future.

“While our data found that most of these payment inaccuracies were discovered by payroll personnel a large portion were only alerted to these errors when the affected employee flagged it as an issue. Companies can mitigate the risk of widespread payroll miscalculations by ensuring payroll staff are adequately trained or by using a specialist external payroll advisor, such as the Australian Payroll Association.”

About Australian Payroll Association

Australian Payroll Association is Australia’s leading network in payroll training, consulting and advisory for employers. It offers end-to-end payroll process reviews, compliance auditing, specialist recruitment services, payroll qualifications and training courses, and a membership program. Established in 2010, Australian Payroll Association offers the only nationally accredited payroll qualifications at Certificate IV and Diploma level through its registered training organisation, Australian Payroll Institute. It also holds annual events including its national conference and end of year seminars, in addition to releasing an annual Payroll Benchmarking Report. It also has a regular digital podcast series called ‘Talking Payroll’. 

austpayroll.com.au

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Rabobank response regarding APRA statement on intra-group funding arrangements

RABOBANK Australia Limited is working with the Australian Prudential Regulation Authority (APRA) to address its concerns in relation to Rabobank Australia’s funding agreement with its global parent.

Rabobank Australia CEO Peter Knoblanche said Rabobank Australia has a strong capital position and long-standing stable parent funding. 

“As noted by APRA, Rabobank Australia is financially sound and has a strong liquidity and funding position,” mR Knoblanche said. 

“This matter relates to a type of clause contained within the funding agreement with our parent which APRA has recently clarified has implications on the way liquidity coverage ratios are calculated and reported.  We are working with APRA to ensure this agreement is amended appropriately,” he said.

Rabobank managing board member, responsible for the bank’s international Rural and Retail Business, Berry Marttin said the Netherlands-based global Rabobank stood fully behind its ongoing funding commitment to its Australian subsidiary and the funding agreement was intended to reflect this complete commitment.

Mr Marttin said Rabobank Australia was a successful growing business and a core part of Rabobank’s growing international agricultural banking operation.

Mr Marttin said both Rabobank globally and the Australian subsidiary were “rock solid financial institutions with extremely strong liquidity positions”.

“Rabobank globally is among the most solid and creditworthy banks in the world, while Rabobank Australia Limited in its own right is a financially strong, stand-alone business, with a proven record of many years of healthy performance and sustained growth,” he said.

 

About Rabobank

Rabobank Australia is a part of the global Rabobank Group, the specialised in food and agribusiness banking. Rabobank has 120 years’ experience providing customised banking and finance solutions to businesses involved in all aspects of food and agribusiness. Rabobank is structured as a cooperative and operates in 38 countries, servicing the needs of about 8.4 million clients worldwide through a network of more than 1000 offices and branches. Rabobank is one of Australia’s leading agricultural lenders and a significant provider of business and corporate banking and financial services to the food and agribusiness sector.

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Committee to scrutinise groups listed as terrorist organisations

THE Intelligence and Security Committee will question the Australian Security Intelligence Organisation (ASIO) and the Department of Home Affairs in relation to six organisations proposed to be listed as terrorist organisations under the Criminal Code Act 1995 (the Criminal Code) during a public hearing in Canberra tomorrow.

When an organisation is listed as a terrorist organisation, it becomes an offence to associate with it by becoming a member, recruiting on its behalf, participating in training with that organisation, or providing support to that organisation.

The government can list an organisation as a terrorist organisation if the Minister for Home Affairs is satisfied that it:

  • is engaged in preparing, planning, assisting or fostering the doing of a terrorist act; or
  • advocating the doing of a terrorist act.

The Minister has proposed the listing of one new organisation:

  • Islamic State-Somalia, an Islamic State affiliated extremist group operating in northern Somalia with the purpose of advancing an Islamic Caliphate in the horn of Africa.

And the re-listing of five previously declared terrorist organisations:

  • Abu Sayyaf Group, a separatist militant Islamist movement primarily operating out of the islands of Jolo and Basilan in the Sulu archipelago of the southern Philippines.
  • al-Qa’ida, a Sunni Islamist extremist organisation which seeks to establish a trans-national Islamic Caliphate by removing, through violent means if necessary, governments in Muslim countries that it deems are ‘un-Islamic’.
  • al-Qa’ida in the Lands of the Islamic Maghreb, an affiliate of al-Qa’ida which shares its anti-Western ideology and aims to remove ‘un-Islamic’ governments in Muslim countries in order to establish an Islamic Caliphate.
  • Jabhat Fatah al-Sham, a Sunni Islamist extremist group based in Syria with links to al-Qa’ida, originally established in 2011 to oppose the regime of President Bashar al-Assad.
  • Jemaah Islamiyah, a jihadist group, inspired by the same ideology as al-Qa’ida, which regards the Indonesian Government and other governments in the region to be illegitimate and aims to revive a pure form of Islam governed by the tenets of Sharia law.

Under section 102.1A of the Criminal Code, the Committee may review listings of terrorist organisations and report its findings to each house of the Parliament within the 15 sitting day disallowance period.

Members of the public are welcome to attend the public hearing and make submissions to this review. Submissions should be provided no later than 5pm Friday, 2 August 2019.

Public hearing details: 

Date: Wednesday 31 July, 2019
Time: 12pm – 12.30pm 
Location: Committee Room 1R4, Parliament House, Canberra

Further information on the inquiry can be obtained from the Committee’s website.

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Research reveals employee pay gaps exist across 2 in 3 organisations

AN INDUSTRY industry association has released new data that shows  large-scale pay rate discrepancies occur in two of three organisations.

The findings come from a survey commissioned by the Australian Payroll Association (Australian Payroll Association). They asked 601 payroll managers across the country’s big and small businesses and across a multitude of different industries where they mostly see pay gaps.

Overall, 69 percent of payroll managers admitted  they see significant differences in pay rates between employees who do the same work or have similar responsibilities.

Among these respondents, 54 percent said they saw experience and longevity in the company as the biggest factors behind a pay gap. Specifically, 30 percent said they saw a pay gap mostly between less experienced and more experienced employees, while 24 percent said they saw the disparity mostly among new employees and those who had been with the organisation for longer.

Being well networked and playing politics seems to get employees ahead. One in five (20%) of payroll managers see pay gaps mostly between those who play politics well and were well networked in the organisation compared to those who don’t do either well.

Sixteen percent of payroll managers felt that pay discrepancies occurred mostly between employees who did and didn’t work in departments that bring in, or are responsible for, more of the company income.

Just 7 percent of payroll managers that saw variations in pay for the same work claimed that it was mostly due to gender differences, while 2 percent stated that it was because of an employee’s age. 

Pay gaps more widespread in larger organisations

The survey revealed that just 58 per cent of payroll managers in small business (1-50 employees) saw pay gaps between employees who do similar work or have similar responsibilities. This statistic jumped to 75 percent of payroll managers in organisations with 500-10,000 employees.

Small organisations were twice as likely to have pay discrepancies between less experienced and more experienced staff members: 28 percent of payroll managers in small businesses (11-50 employees) see these differences in pay, compared with just 14 per cent of payroll managers in large organisations (500-10,000 employees).

In contrast, 21 percent of payroll managers larger organisations (500-10,000 employees) saw a pay disparity between employees who were new and with the organisations longer, compared with just 11 percent of payroll managers in small businesses (1-50 employees).

By a similar token, 16 percent of those in large organisations (500-10,000 employees) reported more differences in pay rates between employees who worked in areas that brought in less company revenue or more revenue, compared with just 7 percent of payroll managers in small businesses (1-50 employees) who said the same thing. 

Not all industries are made equal

The survey highlighted the factors that might contribute to pay inequality across various industries.

Payroll managers in manufacturing (37% of respondents) and building and construction (35% of respondents) saw pay differences mostly between less and more experienced employees – more than any other industry.

Thirty-one percent of payroll managers in IT and telecommunications reported that the inequality in pay occurred mostly between new and long-standing employees – a rate higher than in any other industry.

One in four (25%) of organisations in the professional, scientific and technical services attributed the disparity in pay to not being in a part of the business that earned the most revenue – a rate higher than in any other industry. In fact, only 7 percent of those in the financial and insurance services reported this as the main cause for pay discrepancies.

Employees in education and training were more likely to face differences in pay if they did or didn’t play politics or networked inside the organisation – a reason chosen by 27 percent of payroll managers in this industry.  

Tracy Angwin, CEO of the Australian Payroll Association said, “Our research shows that pay gaps are still prevalent in the Australian workforce, however they aren’t always based on obvious factors. We knew that a reliable group to base our research on would be payroll managers, who are responsible for processing employee payslips and have visibility to individual salaries.

"From both my, and payroll managers’, experience, discrepancies in pay packets can be due to a myriad of reasons. While there is no legislation that rules out pay inequity between employees who have similar responsibilities, employees must be paid more than the minimum required by law.

"For organisations who want to eliminate the gap I recommend they regularly analyse and monitor their payroll data," Ms Angwin said. "Often, it’s helpful to have this carried out by independent expert consultant or specialist payroll company, who can assess any gender and other pay gaps, and incorporate this into their monitoring process.”

Australian Payroll Association’s pay rate results, taken from 601 payroll managers

Q. In your work, do you see a significant difference in pay rates between any employees who do similar work, or have similar responsibilities?

 

% of respondents

Yes, the difference is mostly between less experienced and more experienced employees

30%

Yes, the difference is mostly between new employees and those who have been with the organisation for longer

24%

Yes, and I think the difference is mostly between those who play politics well or who are well networked in the organisation, and those who don’t/aren’t.

20%

Yes, and I think the difference is mostly between employees who work in an area of the organisation that doesn’t bring, or is responsible for, in a lot of income to the company, and those who work in an area that brings, or is responsible for, more income.

16%

Yes, the difference is mostly between men and women

7%

Yes, the difference is mostly between younger and older employees

2%

 

About Australian Payroll Association

Australian Payroll Association is Australia’s leading network in payroll training, consulting and advisory for employers. It offers end-to-end payroll process reviews, compliance auditing, specialist recruitment services, payroll qualifications and training courses, and a membership program. Established in 2010, Australian Payroll Association offers the only nationally accredited payroll qualifications at Certificate IV and Diploma level through its registered training organisation, Australian Payroll Institute. It also holds annual events including its national conference and end of year seminars, in addition to releasing an annual Payroll Benchmarking Report. It also has a regular digital podcast series called ‘Talking Payroll’. For more information, visit austpayroll.com.au.

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New report shows global hydrogen focus

A NEW REPORT released today shows the worldwide focus and drive towards a hydrogen future.

The Future Fuels CRC (FFCRC) has released a report on the work of 19 separate hydrogen roadmaps from around the world.

FFCRC chief executive officer, David Norman, said the aim of the report, authored by a team at the University of Adelaide, was to help understand how nations, regions and industries are thinking about the opportunities and potential for hydrogen.

“This resource aims at helping develop other hydrogen roadmaps and strategies, including Australia’s National Hydrogen Strategy,” Mr Norman said.

“There is considerable international interest in rapidly deploying hydrogen technologies in coming decades to reduce carbon emissions.”

Energy Networks Australia, the Australian Pipelines and Gas Association (APGA) and FFCRC are working with Chief Scientist Alan Finkel, who is leading the development of the National Hydrogen Strategy.

Energy Networks Australia CEO, Andrew Dillon, said most jurisdictions identified injection of hydrogen into gas networks as a key way to decarbonise their energy system.

“Australia’s gas networks are already testing the blending of hydrogen into existing distribution networks as a way to provide clean, efficient energy to heat homes and cook food,” Mr Dillon said.

“As has also been outlined by roadmaps overseas, establishing a domestic hydrogen industry will allow for the development and acceleration of Australia’s hydrogen export industry.”

APGA chief executive officer, Steve Davies, said work like this is essential to unlock the true potential of hydrogen.

“The pace and manner in which the FFCRC has been established and already delivering results is a great start of this partnership between gas infrastructure industries and academia. Future fuels like hydrogen have so much to offer Australia and the research programs of the FFCRC are essential for us to achieve their full potential,” Mr Davies said.

Emissions-free hydrogen gas can be produced from excess renewable energy via electrolysis and stored for later use in the existing network of gas distribution pipes.

Today’s report follows the seminal work of Energy Networks Australia’s Gas Vision 2050, launched in 2017.

www.energynetworks.com.au

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QRC welcomes state-wide resources safety reset

QUEENSLAND Resources Council (QRC) has welcomed the roll out of a state-wide safety reset to remind all workers about the dangers and potential fatal risks of working in the resource industry.

QRC chief executive Ian Macfarlane said by the end of August every miner would have attended a thorough safety briefing focussing on the fatal risks at their mine site.

“Following a safety summit led by Mines Minister Dr Anthony Lynham and attended by industry and union representatives it was decided every mine worker on every site will stop work to have a two-way conversation with their employers about fatal risks,” Mr Macfarlane said. 

“As an industry we will make sure when people leave these session they are fully aware of the serious risks they face at work and that they have an opportunity to raise any safety concerns that they have.

“Safety officers will distribute a comprehensive package of information to sites which will be discussed with workers during the safety sessions along with input from company executives to demonstrate that a commitment to safety starts at the top," he said.

“Industry has been improving its safety and improving the way it goes about increasing the knowledge of all the workers in the industry. We will continue to work with the CFMEU, AWU and the Queensland Government to ensure that safety remains the number one priority for all companies.

“Everyone who works in a mine – or any other workplace for that matter – is entitled to leave for work and return home safely to their loved ones.”

www.qrc.org.au

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