Consumer Engagement Award finalists announced

ENERGY NETWORKS putting customers at the centre of their business have been shortlisted for the 2020 Consumer Engagement Award. Shortlisted organisations include Australian Gas Infrastructure Group, AusNet Services, Evoenergy and Jemena Electricity Network.

Energy Consumers Australia Interim CEO Lynne Gallagher said the 2020 entries showed networks were taking steps on a range of engagement activities, demonstrating the maturing of consumer engagement within many businesses.

“We are seeing an uplift and commitment to working directly with customers by many network businesses, exploring new ways to deepen engagement and collaboration with consumers in the face of new challenges such as COVID-19 and extreme weather events,” Ms Gallagher said.

“The award shines a light on best practice engagement activities across the energy network sector and we hope many of these good practices become common practice by sharing knowledge across the sector.”

Energy Networks Australia CEO Andrew Dillon said the consistently high standard of entries to this year’s awards showed continual improvement by networks in their engagement practices.

“It is encouraging to see how every year networks are stepping up with new projects and engagement to deliver improved services and benefits to customers,” he said.

The winner will be announced in October. All 15 nominations will be published in a report to celebrate the consumer engagement work being done by energy networks across the nation.

The reports from last years' nominees can be accessed in the Consumer Engagement report. 

www.energynetworks.com.au

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