ARA congratulates retail winners of Roy Morgan Customer Satisfaction Awards

PEAK retail industry body the Australian Retailers Association today congratulated all winners of the Roy Morgan annual Customer Satisfaction Awards held last night in Melbourne, including many retailers and ARA members.

Retailers took out awards in the following categories: Clothing Store of the Year – Sussan; Coffee Shop of the Year – Michel’s Patisserie; Department Store of the Year – Myer; Discount Department Store of the Year – Harris Scarfe; Discount Variety Store of the Year – The Reject Shop; Furniture/Electrical Store of the Year – The Good Guys; Hardware Store of the Year – Home Timber & Hardware; Music/Book Store of the Year – JB Hi-Fi; Service Station of the Year – 7-Eleven; Shoe Store of the Year – Williams.

ARA Executive Director Russell Zimmerman said all of the above winners, as well as winners from other industries that were recognised at last night’s awards ceremony, are to be congratulated for their commitment to providing customers with outstanding service and the best retail experience they possibly can.

“The ability to provide a seamless customer experience in store which complements an overall multichannel retail strategy is the way forward for the sector.

“The ARA places a high value on its relationship with Roy Morgan and the retail industry research and insight we can together offer to our members looking to grow and diversify their operations to remain relevant to a modern shopping economy.

“Award programs such as the Roy Morgan Customer Satisfaction Awards and the upcoming ARA Australian Retail Awards play a hand in helping growing businesses achieve success, as well as provide valuable opportunities for hard working retailers to be recognised by their peers,” Mr Zimmerman said.

Since 1903, the Australian Retailers Association (ARA) has been the peak industry body representing Australia’s $265 billion retail sector, which employs over 1.2 million people. The ARA ensures retail success by informing, protecting, advocating, educating and saving money for its 5,000 independent and national retail members throughout Australia.

Visit www.retail.org.au or call 1300 368 041.

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