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How about using AI as a coach – and helpful chat buddy?
By Leon Gettler, Talking Business >>
IF YOU happen to be a business needing a coach for your teams, there’s one particular application you can use: Neo Coach.
Neo Coach has a suite of artificial intelligence (AI) tools that may redefine how organisations engage, train, and communicate with their frontline teams.
According to Stephanie Walker, a product owner at NMS Productions – or New Media Services, which offers Global Corporate Outsourcing and Custom Business Solutions – manages ‘communications and content of consumers through SMS, instant messaging (IM), e-mail and voice solutions. It does the trick with stress management in her line of work.
Ms Walker, who came from Melbourne and who now works in Amsterdam, was assigned the Neo Coach tool by her boss.
She said she hasn’t looked back.
A business app to have ready on your phone
Although it can be used on a laptop, the app sits on her phone – which makes more sense, because she is on it all the time. She uses it anywhere. She might use it on a tram, or when she’s lying in bed.
“It’s an AI-powered conversational platform,” Ms Walker told Talking Business.
“I know the AI was built with coaching models behind it. So it’s not like your typical Chat GPT, or one of those types of tools, where it’s just gathering information from the internet to respond to you.
“When I speak to it and tell it my current problems, whether they’re at work or whether they’re personal, it actually comes back to me with suggestions and proper advice and helps me work through it,” Ms Walker said.
“Obviously you are talking to an AI platform, so a lot of it is self-driven by those prompts and by those conversations, but it is essentially a tool for me.
“My workplace gave it to me so the idea behind it is, obviously, to help me with the workplace. It’s to help with reducing stress, to help with productivity, Whatever issues you have.”
On call help 24/7?
Ms Walker said the beauty of the app was she could use it 24 hours a day. Sometimes, she uses it at 3am, the time when one doesn’t usually call a coach for help,
“It was build by neuroscientists and coaches. So I ask it a question, I talk to it and you get a response literally in seconds,” she said.
“Because it’s an app on your phone, literally any time you can open it.”
Ms Walker said Neo Coach reduces the cost of “seeing psychologists when no one can afford that”.
Because it’s just an app, there is a limit to the kinds of answers it can give. If one asks it about clinical conditions, it will respond by saying, “I understand this is what you want to talk about. I am an AI powered app. This is not a space I can help you with. Now you need to see this type of practitioner.”
Everything on it is confidential.
Ms Walker said she had triple-checked that this was the case. It left her feeling a lot safer using it.
“Given my workplace pays for it, I was not interested in any of that going through to my manager,” she said.
Hear the complete interview and catch up with other topical business news on Leon Gettler’s Talking Business podcast, released every Friday at www.acast.com/talkingbusiness
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