ALINTA ENERGY is bringing its customer service call centre team onshore and will hire hundreds of Victorians in the Latrobe Valley for a new customer contact centre.
Alinta Energy managing director and CEO, Jeff Dimery, said the move demonstrated the organisation’s commitment to deliver even better service to its customers.
“For 20 years, Alinta Energy has been making energy fairer and more affordable for Australians," he said. "Now, we’re establishing a new customer contact centre in Victoria so we can provide even better service and support to our customers.”
The new customer contact centre will commence operations in mid-2021, and will make Alinta Energy one of the largest employers in the Latrobe Valley.
“We’ve chosen the Valley as our operational hub because we already have strong ties with the area through Loy Yang B,” Mr Dimery said.
“We’re investing in Australian jobs, and I think our customers will enjoy speaking to someone locally when they call us.”
Alinta Energy has around 600,000 customers on the east coast of Australia.
Mr Dimery said the new customer contact centre would be a multi-million-dollar investment by the company each year, but will deliver immeasurable benefits to customers and boost the local economy in the Latrobe Valley.
“We’re making this investment because it’s the right thing to do for our customers, and because we want to cement our local operations and help create jobs and investment in regional Victoria," Mr Dimery said.
The initiative is being supported by the Victorian Government through its investment attraction and Jobs Victoria programs.
“We thank the Victorian Government for their support to make this possible,” Mr Dimery said.
Alinta Energy is also investing in developing leading technology to ensure this new customer contact centre will be a centre of excellence for customer service.
“Our focus is on delivering better, more efficient service and support to our customers right across Australia. We know our customers enjoy speaking to local people; now they’ll be speaking to local people in Victoria,” Mr Dimery said.
Alinta Energy careers page has updates on employment at the centre.
About Alinta Energy
Alinta Energy has been supplying energy to Australians for over 20 years. In addition to supplying retail electricity and gas to over 1.1 million customers and employing around 800 people, Alinta has electricity generation, storage and transmission facilities across Australia and New Zealand. Alinta has a mission to make energy more affordable and is committed to its 2025 target to support development of 1,500 MW of renewable energy generation.