TELSTRA small business customers impacted by the national EFTPOS outage may be entitled to business loss compensation, according to the Telecommunications Industry Ombudsman.
The Ombudsman said small businesses "firstly need to attempt to have their issue addressed by Telstra".
If the matter remains unresolved, the small business can lodge a complaint with The Telecommunications Industry Ombudsman via phone 1800 062 058 or online at www.tio.com.au.
The Telecommunications Industry Ombudsman is a free and independent dispute resolution and complaint handling service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service in Australia.
The Federal Government and the regulators set policy and regulations for the telecommunications sector. The telecommunications industry regulators are the Australian Communications and Media Authority (ACMA - http://www.acma.gov.au) and the Australian Competition and Consumer Commission (ACCC - https://www.accc.gov.au).