A FRESH blueprint for the future of the Civil Aviation Safety Authority (CASA) has been released by the Federal Minister for Infrastructure and Transport, Darren Chester. It places a new emphasis on the way CASA delivers client services and drive a ‘digital-first’ approach to medical certification.
Mr Chester said CASA’s latest corporate plan continues the authority’s focus on safety as its highest priority. But the blueprint also sets out how the nation's aviation safety regulator “will be pragmatic, practical and proportional in its responsibilities”.
“The 2017–18 CASA corporate plan is a strong blueprint for the future of aviation safety regulation in Australia to help maintain our record of having one of the safest skies in the world,” Mr Chester said. “In addition to its regulatory approach the plan identifies a number of key aviation activities and highlights strong stakeholder engagement as a priority.
“CASA will maintain and enhance a fair, effective and efficient aviation safety regulation system while collaboratively engaging with the wider aviation community to promote and support a positive safety culture. CASA will also continually improve its organisational performance.
“I am particularly pleased to see CASA is committed to modernising its service delivery to meet the evolving needs of all sectors of Australian aviation. In 2017–18 CASA will develop a customer service charter that will shape the way it delivers client services.
“It will optimise client service channel options and will drive a digital first approach to medical certification. The overarching objective will be to create an efficient, simple and accessible experience for the people and organisations in aviation that conduct regulatory business with CASA,” Mr Chester said.
Other initiatives in the latest CASA corporate plan include a review of the safety regulatory strategy for remotely piloted aircraft systems, commencing implementation of the final tranche of regulatory reform, and continuing the implementation of the government's response to the Aviation Safety Regulatory Review.