According to international business speaker, Lindsay Adams, a customer who has a bad experience will tell 12 other people. So, how do you ensure your team is doing the best job for your business? Lindsay Adams from Teamocracy will deliver insight into effective, profitable teams, and word-of mouth-marketing on Wednesday August 26 at the Business Lifeline seminar at Royal Pines Resort.
This event follows five successful Business Lifeline seminars, after the program was launched on the Gold Coast in March.
Mr Adams, a workshop facilitator, team builder and referral marketing specialist, believes business owners need to make sure they make the most of their internal and external teams in order to sustain business growth.
"This seminar is all about leadership and how to engender teamwork, getting everyone in your team to work towards your vision and make it happen with you," Mr Adams said.
"I'll also be sharing how to harness the power of word-of-mouth marketing to drive sales for fast, sustainable business growth."
Business Lifeline patron, Zarraffa's Coffee founder Kenton Campbell, said assessing and harnessing the power of your team is one of the most beneficial activities a business can undertake.
"Zarraffa's would not see the return of customers if it weren't for excellent customer service, which of course starts with satisfied, productive teams," said Mr Campbell.
"Like Lindsay says, a customer who has a bad experience will likely tell 12 other people ... We try to ensure that every customer has a positive experience at Zarraffa's so that they spread the good word and more people will want to try our coffee," he said.
Mr Campbell believes the Business Lifeline seminar is the perfect opportunity to develop your own teamwork action plan and accountability.
"Anyone seeking to grow their business should attend this seminar to learn other ways to improve and evolve their teams and customer service."
Another speaker at the seminar will be Professional Investment Services CEO Robbie Bennetts, who has been voted one of the 10 most influential business people in Australia.
He believes a positive attitude can be a key factor in employing staff.
"I always tell people we recruit on attitude and train for skill," said Mr Bennetts.
You can hear more about Mr Bennetts' rise to success and Lindsay Adams presentation on teamwork at Royal Pines Resort on August 26 from 6pm to 9pm.
Tickets are $66 or $44 for members.
Business Lifeline is a membership program offering seminars, coaching and mentoring, in-house training programs and other support at very low cost and is ideal for those seeking a genuinely collaborative business network.Money raised through Business Lifeline goes to sustaining Lifeline's vital community services.
Those interested in attending the seminar can phone Vicki Gaastra on 5579 6020.